# Desk log SQA-COVERAGE-20260823

**Status:** First-party illustrative queue composite; not customer, production, benchmark, or independently audited data  
**Run date:** 2026-08-23 · **Checked:** 2026-08-31  
**Operator:** InfiniSynapse Data Team · **Attestor:** William Zhu ([GitHub](https://github.com/allwefantasy))

The operator inspected 5,040 arrivals, a Tuesday 10:00–11:00 chat peak, 18-minute chat response, 4.2-hour email response, 12-minute chat handle time with pending excluded, and 310 aged tickets. Hourly denominators and uncertainty were unavailable; staffing action remained illustrative and held.

The [CSV](https://infinisynapse.com/blog-media/support-queue-analysis/downloads/hour-summary-SQA-COVERAGE-20260823.csv) exposes six outputs and three held items. The [checker](https://infinisynapse.com/blog-media/support-queue-analysis/downloads/verify-SQA-COVERAGE-20260823.py) checks displayed output only. Hour rows, queue map, SQL, denominator, interval, clock validation, and customer outcomes are unavailable.