# Independent reproduction protocol HDS-READONLY-20260831

**Published:** 2026-08-31  
**Status:** Open protocol; no qualifying independent report or customer case received

1. Disclose identity, affiliation, compensation, conflicts, helpdesk ownership, data rights, and operational authority.
2. Freeze ticket grain, export window, queues, SLA clock, timezone, pending-time rule, reopen rule, status mapping, exclusions, and write-path controls.
3. Test duplicates, status transitions, denominator completeness, clock calculations, reopen linkage, missingness, distributions, intervals, and sensitivity to definitions.
4. Publish de-identified data or sufficient statistics, SQL/code, denominators, exclusions, failures, privacy review, and limitations.
5. Verify through helpdesk audit logs that analysis did not close tickets, send messages, or rank agents.

A qualifying report must be authored outside InfiniSynapse, use independently controlled helpdesk data, and expose reproducible calculations. Running the first-party checker alone does not qualify. Send a public report URL or documented contradiction to [zhuhl@infinisynapse.com](mailto:zhuhl@infinisynapse.com).